Basic Earth Essentials wants you to be completely satisfied with your purchase. Please take a moment to read our Terms & Policies, so returns and exchanges are hassle-free. These terms and conditions apply to products that are purchased directly from BasicEarthEssentials.com. Return policies of a retail establishment may differ by location.
Web
Shop 24 hours a day through our online store. For web orders, we accept Visa, MasterCard and Discover cards registered within the US or Puerto Rico.
Phone
If you prefer to place an order over the phone, please have your completed order ready along with your credit card information. Call us at 717-932-6899 from 9 Am to 5 PM Easter Standard Time, Monday through Friday. If you receive our voicemail system, please leave your name and phone number and we will return your call as soon as possible. Please do not leave orders on our voicemail system.
If you would like to pay for your order by check, we will hold your order until your payment has reached our office. Contact us by phone to create an order and receive your total to send a check payment. Please make check or money order in US funds payable to Basic Earth Essentials, LLC and mail to our PO Box address. Please note that an order paid with a personal check may be held for 7-10 business days before it is processed and shipped.
US Shipping
Since many products are handcrafted in small batches, orders typically ship within 2-5 days of order placement. You will receive an email confirmation when your order has been processed and is ready to be shipped.
We offer a low-flat shipping rate of $6 anywhere in the US and Puerto Rico. Our preferred shipping method is USPS Priority Mail. You will receive an email confirmation of your shipment with tracking details. Orders over 70 pounds will be shipped in multiple packages. If your order is shipped in multiple boxes, you will receive tracking details for each package. Priority Mail delivery is typically expedited within one to three days after shipment, but is not a guaranteed time frame. Delivery of your shipment is based on business days and excludes weekends, holidays and severe weather occurrences.
If you need to have your shipping expedited, please contact us directly so we can accommodate your request. Additional shipping fees for this service will apply.
Guarantee
Basic Earth Essentials is committed to offering exceptional customer satisfaction. If for any reason, your purchase did not meet your expectations, you can return the product for exchange or refund within 15 days of purchase. Please note that shipping charges are non-refundable. Prior to shipping your return, please contact us to help you expedite the return process.
Damages
If your order arrives damaged during shipping, please contact us immediately to file a shipping claim. Please photograph all damaged items thoroughly and save all shipped materials. We will supply you with an email address to send your images. Once your claim has been started, we will send replacement products to you at no additional charge. Please note that we request damage claims be filed within 24-48 hours of the delivered shipment.