It is important to us that you are completely satisfied with your purchase. If for any reason you would need to return, exchange or request a product refund, we will work with you to resolve any issue.

01. Returns

Products can be returned for a complete refund within 15 days. The product must be in the same condition as it arrived. The shrink bands cannot be removed and the labels must not show any damage. If the returned product arrives to us damaged, we will assess a 15% restocking fee to the return process.

Please note, if purchase qualified for free shipping, it will be deducted from the amount refunded.

Customized Products are not eligible for returns.

02. Exchanges

We will gladly work with you to exchange product. We will assess a 15% restocking fee, and charge shipping costs for the replacement product. We are unable to exchange any product after 30 days.

03. Refunds

Basic Earth Essentials will only process a refund in an extreme circumstance. For the most part, if a refund is due, it will be issued as a merchandise credit.

04. Damages

We take extra care in packing your order for shipment to ensure it arrives safely. If your order arrives damaged during transport, please inspect all contents and call us immediately with your damage report.

Please refer to the steps below in order to expedite and process your claim.

Reporting Damaged Product by Gathering the following information:

1. Immediately take a picture of the damaged product. (Multiple images of the product helps process the damage claim.)
2. Date shipment arrive.
3. Approximate time shipment arrived, if possible.
4. Complete list of only damaged product

Contact Stephen Jarvis with the information from above:

• Email: Stephen@www.basicearthessentials.com
• Phone: 717.932.6899

A replacement order for damaged product will be shipped.

Please note: If any of the steps above are incomplete, this may delay the processing of your claim.

Last Update 26-May- 16